Return and Refund Policy for beardpapas.com
Effective Date: January 04, 2024
Thank you for shopping at Beard Papa's. This document governs all returns and exchanges of Beard Papa's (“beardpapas.com”) (as defined below). If, for any reason, you are not entirely satisfied with your purchase, we invite you to carefully review our Return and Refund Policy. Beard Papa's reserves the right to modify this Return and Refund Policy in whole or in part at any time at its sole direction.
Definitions
For the purposes of this Return and Refund Policy we establish the following definitions:
“Products” means all products and services sold at beardpapas.com.
“Customer” means end user customers that purchase directly from distributors or wholesalers.
“Company” (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to Beard Papa's, 100 w. Broadway, Ste 3000 Long Beach CA 90802
“Orders” refers to your requests to purchase a Product from us.
“Website” refers to Beard Papa's, accessible at beardpapas.com.
“You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.
What’s Beard Papa's Return and Refund Policy?
We accept returns. You can return items purchased from Us within 20 days of the original purchase date, unless noted in our Return Policy Exceptions, provided that they meet the following conditions:
Product must be returned in its original packaging.
Product isn't used or damaged.
Product must have the receipt or proof of purchase.
If 20 days or more have passed since your purchase, we cannot offer you a refund or an exchange. After 20 days to 60 days after purchase, returns will be offered store credit. Any return initiated after 60 days of purchase will not be accepted and we cannot offer you a refund or credit.
Return Policy Exceptions
Only regular-priced items may be refunded. Sale items are non-refundable
Return & Refund Process
If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process.
Notify us
Please notify us as soon as possible of your intention to return or exchange an item. You can notify us:
By email: marketing@beardpapas.com
We will contact you via email if we have any questions or concerns regarding your Return and refund request.
Ship it back
The following does not apply to the sale of digital products. If you purchased a digital product or service, please proceed to Step 3.
Please ship the item(s) back to Us. You are responsible for the cost and risk associated with shipping the returned item(s) so make sure you use a reliable shipping company. Ship the item you wish to return to the following address:
Beard Papa's ATTN: Returns 100 W. Broadway, STE 3000 Long Beach, CA 90802
We cannot be held responsible for items damaged or lost in transit, so please make sure you ask the shipping company for the proper tracking information when shipping your items.
Inspection & Refund
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. If you requested an exchange, we’ll ship the replacement item to your address within 24 hours of processing your return.
A restocking fee of 20% of the value of the item(s) returned will be charged to your return funds before distribution to the form of payment used.
Once initiated, refunds to the initial form of payment take approximately 3-5 business days from receipt of the item in the condition described above.
To follow up on the status of your return or for any other questions or inquiries, please contact us at:
By email: marketing@beardpapas.com